Refund Policy

Effective Date: June 1st, 2026
Business Name: Hometown Growth Co.
Website: www.hometowngrowthco.com
Email: info@hometowngrowthco.com
Call: 1-800-766-0554
Text Only: 931-254-0445

Thank you for choosing Hometown Growth Co. This Refund Policy explains how payments, cancellations, refunds, revisions, and project approvals are handled for our digital ads, AI-assisted creative services, short-form video concepts, promotional content, print-ready designs, and monthly creative packages.

By placing an order, submitting a project form, approving work, or purchasing services from Hometown Growth Co., you agree to this Refund Policy.

1. Custom Creative Services

Hometown Growth Co. provides custom creative services. Because each project requires planning, concept development, design time, AI-assisted creative work, writing, editing, revisions, and production effort, payments may become non-refundable once work has begun.

Custom creative services may include, but are not limited to:

  • Digital ad design

  • AI-enhanced ad concepts

  • Short-form video ads

  • Video ad concepts and creative direction

  • Promotional graphics

  • Social media visuals

  • Print-ready flyer, postcard, brochure, business card, magazine ad, and one-sheet design

  • Monthly creative packages

  • Campaign ideas, captions, hooks, calls-to-action, and related creative support

2. When Work Begins

A project is considered started when any of the following occurs:

  • Payment is received and project review begins

  • We review your submitted form

  • We begin creative planning

  • We begin copywriting, scripting, design, prompting, editing, or production

  • We create drafts, concepts, layouts, mockups, AI images, AI video scenes, captions, or other creative materials

  • We communicate project direction or begin preparing deliverables

Once work has started, refunds are not guaranteed.

3. Refunds Before Work Begins

If you place an order and request cancellation before any work has started, Hometown Growth Co. may issue a refund at our discretion.

Approved refunds may be reduced by:

  • Payment processor fees

  • Administrative time

  • Consultation time

  • Project setup time

  • Any work already completed

  • Any third-party costs already incurred

Refunds are generally returned to the original payment method when possible.

4. No Refunds After Creative Work Has Started

Because our work is custom-made for each client, refunds are generally not available after creative work has started.

This includes situations where:

  • Initial concepts have been created

  • AI-assisted images, videos, or design elements have been generated

  • Copy, hooks, captions, or scripts have been written

  • Drafts or layouts have been prepared

  • A project has entered revision stage

  • Final files have been delivered

  • The client changes their mind

  • The client changes the offer, business direction, or project scope

  • The client decides not to use the completed work

  • The client fails to provide required information after work begins

5. Revisions Instead of Refunds

If the delivered work needs reasonable adjustment, we will use the revision process included with the purchased service.

A revision may include reasonable changes such as:

  • Minor wording changes

  • Small design adjustments

  • Layout refinements

  • Correction of spelling or contact details

  • Adjustments to color, formatting, or call-to-action

  • Minor edits based on the original project request

A revision does not include:

  • A completely new concept

  • A new service or offer

  • A different business or brand

  • A different target audience

  • A full redesign after approval

  • A new ad campaign direction

  • Replacing the original project request with a different request

Additional revisions may require an additional fee.

6. Client Responsibility to Provide Details

After purchase, you may be asked to complete a project details form. This form tells us what you want in your ad, who the ad is for, what the ad should accomplish, and what details should be included.

You are responsible for providing accurate and complete information.

If a project is delayed because the form is incomplete, unclear, inaccurate, or not submitted, that delay does not qualify for a refund.

If you provide incorrect information and we create work based on that information, revisions or corrections may require additional fees.

7. Final Approval

You are responsible for reviewing all drafts and final files before using, posting, printing, publishing, or advertising them.

Please carefully review:

  • Business name

  • Email address

  • Phone number

  • Website URL

  • Pricing

  • Offers

  • Dates

  • Spelling

  • Legal disclaimers

  • Address information

  • QR codes

  • Social media handles

  • Design details

  • Print specifications

  • Advertising claims

Once you approve final files, download final files, publish content, launch an ad, or send a file to print, the project is considered accepted.

After final approval, additional changes may require a new order or additional revision fee.

8. Print Design Refunds

For print design services, Hometown Growth Co. provides print-ready design files unless otherwise stated.

Printing costs are not included unless specifically quoted in writing.

We are not responsible for:

  • Print vendor errors

  • Color variations

  • Paper quality

  • Trim, bleed, or cutting differences

  • Shipping delays

  • Printing costs

  • Reprints

  • Mistakes approved by the client

  • Files changed by a third-party print vendor

  • Incorrect print specifications supplied by the client

Because print design work is custom, print design services are generally non-refundable once work begins.

9. AI-Assisted Creative Work

Some services may include AI-assisted images, videos, scripts, captions, design concepts, or creative direction.

AI-assisted creative work may require adjustments, corrections, regenerations, or refinements. Minor imperfections, style changes, or generation differences do not automatically qualify for a refund.

We will make reasonable efforts to create work aligned with the original project request, but AI-assisted tools may produce variations, limitations, or unexpected results.

Final approval remains the client’s responsibility.

10. Monthly Package Refunds

Monthly creative packages are billed upfront unless otherwise agreed in writing.

Monthly package payments are generally non-refundable once the billing period begins or once work for that month has started.

Unused services, missed deadlines caused by missing client information, delayed client responses, or unused content slots do not automatically roll over unless agreed in writing.

To cancel a monthly package, please contact Hometown Growth Co. before the next billing period begins.

11. Rush Orders

Rush orders require priority scheduling and may require full payment upfront.

Rush fees are non-refundable once the rush order is accepted and work begins.

If a rush deadline is missed because the client failed to provide information, respond to questions, approve drafts, or supply required materials, the rush fee remains non-refundable.

12. Duplicate Payments and Billing Errors

If you believe you were charged incorrectly or made a duplicate payment, contact us as soon as possible.

If a billing error is confirmed, Hometown Growth Co. will correct the issue and, when appropriate, issue a refund for the duplicate or incorrect charge.

13. No Refunds Based on Marketing Results

Hometown Growth Co. creates marketing materials designed to help businesses look sharper, communicate better, and get noticed.

However, we do not guarantee:

  • Sales

  • Leads

  • Revenue

  • Profit

  • Views

  • Clicks

  • Engagement

  • Followers

  • Conversions

  • Ad approval

  • Search ranking

  • Viral results

  • Business growth

A lack of sales, leads, clicks, views, engagement, or platform performance does not qualify for a refund.

14. Third-Party Platforms and Vendors

We are not responsible for third-party platform decisions, errors, rules, policies, or results.

This includes, but is not limited to:

  • Facebook

  • Instagram

  • TikTok

  • YouTube

  • Google

  • Canva

  • Stripe

  • Print vendors

  • Website platforms

  • Email platforms

  • AI tools

  • Social media platforms

  • Advertising platforms

If a third-party platform rejects, removes, limits, flags, delays, or changes the performance of your content, that does not qualify for a refund from Hometown Growth Co.

15. Abandoned Projects

If a client stops responding, fails to provide required information, or does not complete the project details form, the project may be considered abandoned.

A project may be considered abandoned after 30 days of no meaningful client response unless otherwise agreed in writing.

Abandoned projects are not eligible for a refund.

To restart an abandoned project, additional fees may apply.

16. Chargebacks and Payment Disputes

Please contact Hometown Growth Co. directly before filing a chargeback or payment dispute.

We are willing to review billing concerns, duplicate charges, project status, or delivery issues.

Filing a chargeback after work has started or after files have been delivered may result in suspension of current or future services.

17. Physical Products or Shipped Items

Hometown Growth Co. primarily provides creative services and digital deliverables.

If we ever sell or ship physical products directly, shipping timelines, delays, damaged items, missing items, or physical product refunds may be handled under separate terms or as required by applicable law.

18. How to Request a Refund Review

To request a refund review, contact:

Hometown Growth Co.
Email: info@hometowngrowthco.com
Call: 1-800-766-0554
Text Only: 931-254-0445

Please include:

  • Your name

  • Business name

  • Order date

  • Service purchased

  • Payment method used

  • Reason for the refund request

  • Any supporting details

Refund requests will be reviewed based on project status, work completed, payment timing, service type, and this Refund Policy.

19. Policy Updates

Hometown Growth Co. may update this Refund Policy at any time.

The updated policy will be effective when posted on our website unless otherwise stated.

Your continued use of our website or services after updates are posted means you accept the updated Refund Policy.